Delivery & Returns

DELIVERY

1) Spearhead deliver throughout the UK including to Highlands and Islands.

2) Orders for consumable and equipment items over the value of £100 will normally be supplied carriage paid. Carriage charges will be applied to orders below this threshold in accordance with the Companies prevailing carriage charge rates. An additional carriage contribution is chargeable to all offshore islands. Carriage charges will be applied to all orders for spare parts and furniture in accordance with the Companies prevailing carriage charge rates.

2) Any claims for damages or shortages, other than defects covered by clause 6(3), must be made within 3 working days of delivery date. Non-delivery must be advised within 7 working days of our invoice date.

3) Whilst it is our endeavour to supply items as ordered, we reserve the right to supply the nearest alternative, should your requirements not be in stock.

RETURNS

1) In the event of the Buyer wishing to return Goods, the Buyer must contact the office of ‘Spearhead’, giving the reason for the return, and obtain a Returns Authorisation number, which must accompany the returned Goods. No returns will be credited without an Authorisation number.

2) Goods which have been correctly supplied and that are returned in their original packaging and in a fully re-saleable condition will be credited subject to a 15% handling charge.

3) Goods manufactured or obtained to special order, or that have been opened, damaged or otherwise rendered unfit for resale, will not be accepted as returns and must be paid for in full.